Effective August 1, 2026
The Provider Terms of Service Agreement has been updated to incorporate Provider Attendance Standards. Please see below for full details.
Patients come to Fay seeking timely, reliable nutrition care at moments when they are motivated to improve their health. When providers miss or are late to appointments, it can disrupt care, weaken trust, and lead patients to disengage or delay treatment.
Consistent attendance ensures patients can reliably access care and supports stronger outcomes, continuity, and engagement across their care journey.
Providers are expected to:
The following are considered attendance violations:
Violations are tracked on a rolling 12-month basis:
Providers will be notified in writing each time a violation is recorded, including their current standing.
We recognize that emergencies or unexpected events may impact attendance, including personal or family emergencies and unforeseen technical issues. Providers should notify providers@faynutrition.com as soon as reasonably possible in these situations so we can support appropriate resolution.
We aim to support providers in delivering excellent care while maintaining clear, consistent standards across the platform.
We are committed to:
We encourage providers to proactively raise concerns or barriers so we can address issues before they impact patients.
For questions or support, contact providers@faynutrition.com.