Key Points
- Many people who see a registered dietitian through Fay pay as little as $0 for their session with insurance.
- While healthcare providers like Fay can’t always guarantee pricing—due to limited information from insurance companies—our Fay Price Guarantee means we go above and beyond to honor the price shown in our pricing estimation tool.
How Nutrition Services are Covered
Many health insurance plans include coverage for nutrition services provided by board-certified Registered Dietitian Nutritionists (RDNs). When you see a registered dietitian through Fay, services are typically billed using your insurance benefits, subject to your specific plan terms.
Insurance coverage and cost-sharing requirements — such as copays, coinsurance or deductibles — vary by plan. Because insurers do not always provide real-time or complete pricing information, exact out-of-pocket costs cannot always be confirmed in advance.
Why Healthcare Prices Can be Hard to Predict
Healthcare pricing depends on several factors that may not be finalized until after a visit is processed, including:
- Your specific insurance plan and benefits;
- The validity of your insurance;
- Whether deductibles have been met;
- How the insurer applies copays or coinsurance;
- How claims are adjudicated by the insurer.
As a result, pricing information available before, or at the time of a visit, may be incomplete or subject to change.
How Fay Helps Estimate Your Cost
To help reduce uncertainty, Fay offers a pricing estimation tool based on the information available to Fay at the time of booking. This estimate relies on eligibility and benefit data provided by your insurance company and reflects Fay's best understanding of your coverage.
Fay is committed to transparency and will:
- Provide an estimated cost before your visit when possible;
- Help clarify benefits based on insurer-provided information;
- Support you if there is a discrepancy between an estimate and your insurer's final determination. Specifically, if your actual cost differs from the price shown in Fay’s pricing estimator, you can request a refund directly from your Billing & Payments tab—quickly and without unnecessary steps.
How Fay’s Pricing Estimation Tool Works
When you enter your insurance information:
- Fay verifies the validity of your insurance and the eligibility and coverage with your insurer;
- Available cost-sharing details (such as copays or deductibles) are reviewed;
- Fay generates the most accurate estimate possible based on returned data.
As insurers update eligibility and claims systems, the accuracy of pricing estimates may improve over time.
Why Cost Estimates May Vary
Even with advance verification, estimates can differ from final charges because:
- Coverage terms vary by employer, plan and policy;
- Insurers may update benefits or apply deductibles differently;
- Final claim adjudication occurs after services are rendered.
The estimate provided reflects the best information available at the time of scheduling.
What You Can Do for Added Confidence
If you want additional reassurance:
- Contact your insurance provider directly to confirm nutrition benefits;
- Ask your insurer about copays, deductibles, or visit limits;
- Book through Fay's network of vetted, insurance-credentialed registered dietitians to reduce the risk of billing issues.
Should You Get Care?
If you believe working with a registered dietitian could help you improve your health, cost uncertainty should not prevent you from seeking care. Many people pay little to nothing out of pocket for nutrition services, and preventive care can help reduce long-term health risks.
Fay makes it easy to book an appointment with a vetted, board-certified registered dietitian and understand your benefits before your visit.
Approximately 95% of insured Fay users pay $0 out of pocket, though individual costs vary by plan*
*Based on historical claims data across Fay users.
